Our superior production process and premium materials help extend the life of your window treatments, as well as provide a superb product that compliments your other home furnishings. All our blinds are backed by the Riva guarantee. Whether it’s commercial or domestic we pride ourselves on being able to provide a cost effective quality product.

WARRANTY STATEMENT:

1. Subject to paragraph 3 of this warranty, Windoware Pty Ltd guarantees that all products supplied by Windoware Pty Ltd will be free of defects in components and manufacture for a period of 3 years from date of invoice.
2. Subject to paragraph 3 of this warranty, all goods supplied are guaranteed against faulty material and faulty workmanship and Windoware Pty Ltd will repair or replace at its discretion products or parts thereof that prove faulty.
3. The warranty does not cover;
   1. damage caused from exposure to an open flame
   2. over tensioning beyond the product’s mechanical capabilities and/or specifications
   3. atmospheric or phytosanitary pollution (algae,moss,etc)
   4. animal soiling
   5. hanging objects on the cloth, falling objects, vandalism, burning cigarettes or other objects
   6. other costs such as dismantling, transport, re-erection, travelling costs and consequential loss are also excluded from this guarantee
4. Subject to any liability that cannot be excluded under Australian Law, Windoware Pty Ltd will not be liable for any loss, damage or injury suffered by any person, including the purchaser, arising from the product and its use. In particular, Windoware will not be liable for any claim made under the following circumstances:
   1. if the product has been damaged in any way due to abuse, tampering, modification, neglect, occidental or improper use; and/or
   2. if the product has been installed in a manner inconsistent with the manufacturers instructions and warnings
5. Windoware Pty Ltd shall use its best endeavours to pass on to the customer the benefit of any warranty it receives in respect of products or parts thereof supplied to the customer which are not of Windoware Pty Ltd’s manufacture, but Windoware Pty Ltd provides no guarantee and/or indemnity in relation those goods other than set out in this warranty. See website for more information about each products guarantee and warranty details.
6. The benefits provided by this warranty are in addition to other rights and remedies which may be available to the consumer under Australian law in relation to goods or services to which this warranty relates.

Contact us

• by mail: qldsales@windoware.com.au
• by phone: 1300 735 401